My Experience with Puget Custom Computers

You want a custom built computer but don’t want to build it. No problem. Puget will build it. And they’ll build it right. Not to say you won’t, but . . .

You want to conduct business with a trusted company. Check out Puget’s rating at resellerratings.com. Compare ratings from other popular companies, like Dell, Hewlett Packard, Velocity Micro, CyberPower, iBuyPower . . . Nobody’s as consistently good as Puget. Nobody.

You want dependable parts. That’s all Puget sells. They rigorously test their parts over time, to obtain detailed statistical analysis on failure rates. As Puget says, “if a product doesn’t cut it, we don’t sell it.” Read this article to see how Puget chooses a product line.

You want service. Puget delivers. I emailed Jeff a snapshot of a system I’d configured from a competitor of theirs. I asked, “What about this configuration do I need? What can Puget offer that’s better? What about price?” Jeff emailed and said to give him a call.

More Parts

My System

When I called, Jeff analyzed every component, talking me out of stuff I didn’t need (a sales rep talking me out of spending more money? Huh?) and answering a lot of questions. The most impressive thing? I never felt pressured to buy. And I felt no impatience from Jeff even after multiple calls and millions of questions. And since the sale, I’ve received the same sort of service from all the guys at Puget. They are all knowledgeable, patient and reasonable people. You want service? It doesn’t get any better.

Check out the system I finally bought.

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14 responses to “My Experience with Puget Custom Computers

  1. I just ordered a laptop from Puget, and so far they’ve been great to work with. Super fast responses to questions, and making every effort to make sure I get my product in a timely manner. It’s nice to know I’ll be dealing with folks who treat their customers personally.

    • Glad to hear it. Let me know when you get the computer and your experiences with it. Hopefully your experience will be as good as mine has been.

  2. Thanks for responding to my tweet about Puget. I’m just so sick of the lousy help I have gotten from every company, including Apple! My stepdad put me on to Puget. Since I live in the area, as I told the sales guy, “When I have a problem, I WILL be in here.” I’m looking forward to getting the computer, although to be honest, I really hate starting all over again with a new one. Oh well.

    • I know what you mean. I’ve had a few Dells in the past and the machines were O.K. But once in a while I needed help, and when that happened, it was an absolute nightmare. I won’t even try to describe it. So, when I was ready to finally purchase a new computer, I did a lot of research and reading. Like you, I’m not too far from Seattle, so when I found out about Puget, how they treat their customers, and how important quality control is to them, it was basically a no-brainer. So far I’ve been extremely happy with them, and I’m continuing to recommend them to family and friends.

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